F.A.Q

From Sofia, Bulgaria

We ship to the USA, Canada, UK, European Union, Japan, Australia, and New Zealand. We no longer ship to Russia, South America, Central America, the Middle East (except Israel), and the Far East (except Japan) due to the large number of lost packages in these regions.

For domestic shipping we use Econt or Speedy, dependes which will be more convinient for the client.

For internetional posting we use A1 Post. The posting is made by A1post tracked international priority mail from Bulgaria, so you will receive a tracking number by which you can follow the route of your item. It usually takes from 5 to 10 business days to reach the destination. We can offer a fast shipping with DHL Express but you have to choose this option on the Checkout page. DHL Express takes from 3 to 5 business days.

Our shipping rates come directly from the shipping companies used depending on what part of the world you are ordering from. We do not add any handling fees. The live shipping and international rates fluctuate and we do not control how they are adjusted. All sales tax is determined on which Country your order is being shipped too. We’ ll send your order worldwide by Airmail.

Tracking information will be sent to the contact information you provide us. This will be sent via email/sms when your order has been fulfilled. Simply enter the tracking number from the shipping confirmation email you’ve received into the input field on this page and get real-time tracking information on your shipment.